The Insight IVR Engine has the responsibility to manage the telephony interface card, ISDN signaling, voice playing, voice recording, dialing, call progress monitoring, call patching, call tearing, call transferring, Dual Tone Multi-frequency (DTMF) detection, DTMF generation, voice processing system setup, and voice application processing. The software can be provisioned to handle up to 600 calls concurrently.
"Whilst we were initially looking for a professional company that would be able to work with us with flexibility through the process of developing our fairly challenging site, we approached 5G Technology Solutions. Throughout the development process, 5G have always answered our requests for changes very reactively and updated the website as per our requirements. Whilst we look forward to a long relationship,we just wanted to say thank you to 5G for the excellent job you have done on our new website."
